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Switch to U in 4 Simple Steps

Step 1

Step 1

Download the latest MyUMobile App.

step 2

Step 2

You may request for a new eSIM when you Switch to U. Simply complete the Switch to U form.

Step 3

Step 3

ID and Facial Verification via MyUMobile App. You may check the status of your port-in request here.

step 4

Step 4

Keep your original SIM connected, reply to the SMS confirmation and activate your new SIM or eSIM.

1. For existing users, please download the MyUMobile App to activate Ultra Hotspot 5G here.

2. Boost your new Postpaid plan with Add-ons here.

Verify Your Identity in Seconds

Get verified in just four quick and easy steps:​

Step 1

Step 1

ID & Facial Verification​

 

Update to the latest MyUMobile App, then scan the provided QR code to start the Face ID Verification process.​

step 2

Step 2

ID Validation​

 

Scan your ID that's placed on a flat surface.​

Step 3

Step 3

Facial Recognition​

 

Position your face within the frame to capture a clear image.

step 4

Step 4

Complete Verification​

 

Once successful, you will be redirected automatically. If not, tap on 'Validate' to finalise the process.

IMPORTANT

  • After your port-in request is confirmed, choose between receiving a new physical SIM via delivery or opt for the convenience of an eSIM QR sent directly to your email. ​
  • If you opt for an eSIM QR, please ensure you have an eSIM-compatible device and a stable connection during activation.​

Follow These Simple Steps And U Are Good to Go! ​

Step 1

step 1

Click here* to begin your New Line Self-Registration via the MyUMobile App.

 

*Best viewed through your mobile device

 

Step 2

step 2

Please scan your SIM barcode.

 

 

Step 3

step 3

Snap a photo of your ID. Malaysians: MyKad, MyPR, MyTentera or MyKAS.
Non-Malaysians: Passport.

Step 4

step 4

Tap the camera icon to scan your face.

 

Step 5

step 5

Your SIM pack is now successfully registered! U will receive a notification to confirm your activation.

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Frequently Asked Questions

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Postpaid MNP
Prepaid MNP
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